We normally only support stuff we host (and hosting costs are bundled into the prices), as it means we have the right level of access and control to assist our clients properly. This is how the support options turn out, all prices are excluding VAT and are for a 12 mth period billed monthly:
 
1

Up to 4 hours of monthly support

Consulting, updating of graphics, text and code, WordPresstheme updates, plugin updates, minor bug fixes, etc.

Monthly Plan Cost: £400 ex.VAT

2

Up to 8 hours of monthly support

WordPress website uptime and performance monitoring including availability management, consulting, updating of graphics, text and code, in-house staff training, WordPresstheme updates, plugin updates, minor bug fixes, etc.

Monthly Plan Cost: £800 ex.VAT

3

Up to 16 hours of monthly support

WordPress website uptime and performance monitoring, including availability management, bug fixes, and ongoing maintenance (version upgrades, backups, cleanup, etc.) Application Support – available to perform WordPressversion upgrades, as well as WordPress plugin installations, in-house staff training, customizations, integrations with third-party systems and services, development of additional features and other enhancements and modifications.

Monthly Plan Cost: £1400 ex.VAT

4

Up to 32 hours of monthly support

WordPress Website Support – daily backup, daily automated and manual site check, uptime monitoring, daily security check, site performance optimization for fast page loading, theme updates, weekly plugin updates, database optimization, spam comment management, weekly report of work performed and a summary for each service. Install new plugins as requested, create pages, assist with database and user setup, development additional features and other enhancements and modifications.
A business analyst will periodically review your website’s performance, examine market trends, consult on process consulting, and other tasks related to the business functionality of the website.

Monthly Plan Cost: £2000 ex.VAT

5

More than 32 hours of support

WordPress Website Support – daily backup, daily automated and manual site check, uptime monitoring, daily security check, site performance optimization for fast page loading, theme updates, weekly plugin updates, database optimization, spam comment management, weekly report of work performed and a summary for each service. Install new plugins as requested, create pages, assist with database and user setup, development additional features and other enhancements and modifications.
A business analyst will periodically review your website’s performance, examine market trends, consult on process consulting, and other tasks related to the business functionality of the website.

Monthly Plan Cost: £2500 ex.VAT

​Regar